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Continue ShoppingCancellation & Returns Policy
Cancellation and Disputes Policy – Panipop
1. Cancellation
Customers may request order cancellations within 24 hours of order confirmation, provided the order has not yet been processed or shipped.
To cancel an order, please contact our Customer Service team as soon as possible via email or the contact form on our website, including your order number and relevant details.
If the cancellation is made before shipment, a full refund will be issued to the original payment method within 7 business days.
Once an order has been shipped, cancellations are no longer possible; however, customers may use our Return Policy to return the product if it meets the return criteria.
2. Disputes and Complaints
If there is any issue or dispute regarding an order, such as receiving a damaged, incorrect, or non-conforming product, please contact us within 7 days of receiving the order.
Clear evidence, such as photos or videos showing the issue, must be provided to facilitate verification and review.
Upon receiving your complaint, we will review the case and respond promptly with an appropriate solution, which may include product replacement, refund, or a suitable compensation depending on the situation.
3. Refunds
Refunds will only be issued to the original payment method after the complaint is verified and approved by our team.
The refund process may take between 5 to 10 business days depending on the bank or payment provider.
We reserve the right to reject refund requests that do not comply with our Return Policy or lack valid justification.
4. Additional Terms
We are not responsible for delays caused by shipping carriers or postal services after the order has been dispatched.
The Cancellation and Disputes Policy does not cover products that have been used or that have expired due to misuse.
5. Contact and Support
For any inquiries regarding cancellations or disputes, please contact us at:
Email: support@panipop.com
Contact form available on our official website
Our Customer Service team is available during business hours to ensure you receive the best possible support.
Customers may request order cancellations within 24 hours of order confirmation, provided the order has not yet been processed or shipped.
To cancel an order, please contact our Customer Service team as soon as possible via email or the contact form on our website, including your order number and relevant details.
If the cancellation is made before shipment, a full refund will be issued to the original payment method within 7 business days.
Once an order has been shipped, cancellations are no longer possible; however, customers may use our Return Policy to return the product if it meets the return criteria.
If there is any issue or dispute regarding an order, such as receiving a damaged, incorrect, or non-conforming product, please contact us within 7 days of receiving the order.
Clear evidence, such as photos or videos showing the issue, must be provided to facilitate verification and review.
Upon receiving your complaint, we will review the case and respond promptly with an appropriate solution, which may include product replacement, refund, or a suitable compensation depending on the situation.
Refunds will only be issued to the original payment method after the complaint is verified and approved by our team.
The refund process may take between 5 to 10 business days depending on the bank or payment provider.
We reserve the right to reject refund requests that do not comply with our Return Policy or lack valid justification.
We are not responsible for delays caused by shipping carriers or postal services after the order has been dispatched.
The Cancellation and Disputes Policy does not cover products that have been used or that have expired due to misuse.
For any inquiries regarding cancellations or disputes, please contact us at:
Email: support@panipop.com
Contact form available on our official website
Our Customer Service team is available during business hours to ensure you receive the best possible support.